Lestrade Dwell ยท Sales and aftercare

Are our buyers looked after?

Dwell keeps every plot, completion and customer care case in one place, from reservation through to aftercare, and tells you which sales need attention.

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Lestrade Dwell: plot status for all 60 homes at Ashcombe Park, with Plot 23 exchanged and completing on 31 October
What Dwell keeps track of

Every plot and every buyer, in one place.

Plot status Available, reserved, exchanged or completed, across the whole development.
Completions Mortgage offers, solicitors and key dates for every sale in progress.
Customer care Every issue triaged to the right trade, with a due date and live status.
The buyer app Buyers see what happens next, count down to their keys and report issues.
Dwell plot status grid for 60 homes at Ashcombe Park: 26 completed, 21 reserved or exchanged and 9 open care cases
Plot status

Every plot on one screen.

The whole development on one grid, alongside completions, open care cases and how long they take to resolve. Plots that need attention are flagged on the grid.

CompletedKeys handed over
ExchangedContracts exchanged
ReservedReservation taken
Ask Lestrade answering which completions are at risk this month: Plot 23's mortgage offer expires on 28 October, Plot 41 is on track for keys on 24 October
Completions at risk

Know which completions are at risk.

Ask Lestrade which sales need attention this month. It flags the plots at risk, from a mortgage offer about to expire to a solicitor who hasn't replied, before the buyer has to chase.

Dwell customer care list: a leak on Plot 7 triaged to plumbing, a sticking door on Plot 15 booked with joinery, and an overdue ceiling crack on Plot 3
Customer care

Nothing gets lost in email.

Every issue, from a leak under a basin to a sticking door, is triaged to the right trade or contractor with a due date and live status, so nothing sits unresolved.

Issues loggedTrade triageDue datesLive status
Dwell app on a buyer's phone: keys in 15 days for Plot 41, Ashcombe Park, with the move timeline and an issue just reported
For buyers

Buyers always know what happens next.

Buyers follow their move on their phone, from reservation to keys, and report anything that needs fixing once they've moved in. Every report lands in customer care.

Keys handed over? Keep going.

Dwell hands straight back to the rest of Lestrade.

Ground · Land acquisitionShould we buy this land?Explore Ground →
Site · Workforce complianceIs everyone cleared to work?Explore Site →

Hand over your next development with Lestrade.

Bring one development you're planning to hand over. We'll walk through it with you on the call.